Jira Service Management

{"xsrfToken":"BNDH-UXSF-TGJZ-XZ7D_9938ed7859352e4269421970c7ca190ccb394641_lout","branding":{"id":"28","key":"hcloud","name":"Harmony Cloud","portalBaseUrl":"/servicedesk/customer/portal/28","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/28/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#007bb3","headerLinkHoverBGColor":"#007bb3","headerBadgeColor":"#007bb3"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/37e6dc1c-534b-458e-b9ba-fe859ed076e8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDVjNzEwYS02ZTcyLTRiNWMtYTY3ZS0yMDBlZjY0YzIxMjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM3ZTZkYzFjLTUzNGItNDU4ZS1iOWJhLWZlODU5ZWQwNzZlOCI6WyJyZWFkIl19LCJleHAiOjE2Nzk2MDEyMzgsIm5iZiI6MTY3OTYwMDYzOH0.g_v0p4bIVTx9BBMfHJ5_jpWNDVtr1LY90Fy07j4Cu9E&client=805c710a-6e72-4b5c-a67e-200ef64c2128&mode=fit","logoId":"37e6dc1c-534b-458e-b9ba-fe859ed076e8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Bit Help Center. We're here for you.","sharedPortalName":"Bit Help Center","userInitialAnnouncementHeader":"COVID-19 Support","userInitialAnnouncementMessageWiki":"<p>We're here to help you during COVID-19, but our replies might take a little longer than usual. If you're having difficulty with your business, we have programs in place to help you. Reach out to us, we're all in this together.</p>","translations":{"fi-FI":{"sharedPortalName":"Tukikeskus","localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Welcome to the Bit Help Center. We're here for you.","sharedPortalName":"Bit Help Center","announcementHeader":"COVID-19 Support","announcementMessage":"We're here to help you during COVID-19, but our replies might take a little longer than usual. If you're having difficulty with your business, we have programs in place to help you. Reach out to us, we're all in this together. ","localeDisplayName":"English (United States)"},"no-NO":{"sharedPortalName":"Kundesenter","localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"},"is-IS":{"sharedPortalName":"Hjálparmiðstöð","localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"sharedPortalName":"Centrum nápovědy","localeDisplayName":"Czech (Czechia)"},"ja-JP":{"sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"},"hu-HU":{"sharedPortalName":"Súgóközpont","localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"ko-KR":{"sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"sharedPortalName":"Centrum pomoci","localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"it-IT":{"sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"ru-RU":{"sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pl-PL":{"sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"pt-PT":{"sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"sharedPortalName":"Centru Asistență","localeDisplayName":"Romanian (Romania)"},"sv-SE":{"sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"},"da-DK":{"sharedPortalName":"Hjælp","localeDisplayName":"Danish (Denmark)"},"et-EE":{"sharedPortalName":"Abikeskkond","localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"vi-VN":{"sharedPortalName":"Trung tï¿½m trợ giï¿½p","localeDisplayName":"Vietnamese (Vietnam)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"28","key":"hcloud","projectId":20833,"serviceDeskId":28,"name":"Harmony Cloud","description":"<p>Welcome! You can raise a Harmony Cloud request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/28","onlyPortal":false,"reqTypes":[{"id":"226","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":13783,"iconUrl":"https://bitcreative.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13783","groups":[71],"key":""},{"id":"228","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":13766,"iconUrl":"https://bitcreative.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13766","groups":[71],"key":""},{"id":"227","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":13791,"iconUrl":"https://bitcreative.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13791","groups":[71],"key":""},{"id":"230","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13776,"iconUrl":"https://bitcreative.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13776","groups":[71],"key":""},{"id":"231","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":13811,"iconUrl":"https://bitcreative.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13811","groups":[71],"key":""},{"id":"232","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":13798,"iconUrl":"https://bitcreative.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13798","groups":[71],"key":""},{"id":"225","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":13826,"iconUrl":"https://bitcreative.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13826","groups":[71],"key":""},{"id":"229","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13792,"iconUrl":"https://bitcreative.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13792","groups":[],"key":""}],"reqGroups":[{"id":71,"name":"General"}],"orderMapping":{"71":[225,226,227,228,230,231,232]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2d270cd6-fa3c-396a-970b-9d7ab12fcade","appLinkName":"System Confluence","appLinkUrl":"https://bitcreative.atlassian.net/wiki","spaceKey":"HCLOUD","spaceName":"Harmony Cloud","spaceUrl":"https://bitcreative.atlassian.net/wiki/spaces/HCLOUD","isServer":false},"labels":[],"projectKey":"HCLOUD","serviceDeskId":28},"createPermission":true,"portalAnnouncement":{"portalId":28,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HCLOUD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Bit Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://bitcreative.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/28?xdm_e=https%3A%2F%2Fbitcreative.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3MjUyZmVmMGYzOGY5ZWM1NWNhNmJlYWMzOWI4ZDJhZTIyODJkYjgwZGEzZmUxMDM2YjlkZGE5NTQ3M2Y0NjRmIiwiaXNzIjoiNDI4NTA5MDYtMGE5Yy0zMGNiLWE2ODAtY2ExM2FiZjBiYWU5IiwiY29udGV4dCI6e30sImV4cCI6MTY3OTYwMTUzOCwiaWF0IjoxNjc5NjAwNjM4fQ.L8147K40MH6CaccTKrLm1KnmyBly24p2DXS8Wjsye_c\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjQyODUwOTA2LTBhOWMtMzBjYi1hNjgwLWNhMTNhYmYwYmFlOSIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkhDTE9VRCIsImlkIjoiMjA4MzMifX19LCJleHAiOjE2Nzk2MDE1MzgsImlhdCI6MTY3OTYwMDYzOH0.q8kWzB8e_iAkvSnanb9SJYMfwTW16sS27-Wqc-EUSlI\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"HCLOUD\\\",\\\"id\\\":\\\"20833\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"HCLOUD\\\",\\\"project.id\\\":\\\"20833\\\",\\\"servicedesk.serviceDeskId\\\":\\\"28\\\"}\",\n \"timeZone\":\"America/Vancouver\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://bitcreative.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}